Service

SUPPORT

Welcome to CONTEMPLAS Support

What can we do for you?

If you have urgent questions about your Templo software, you can rely on quick support from our experts at any time.

As a customer with an update and support contract, you benefit from our support services for an unlimited period of time, without any restrictions.

PHONE

+49 (831) 254 369 20

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REMOTE ACCESS

Quick solutions via PCvisit

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You don´t have an update and support contract? Discover your advantages.

We offer all customers a combined update and support contract for the TEMPLO motion analysis software.
This contract includes permanent access to the latest software version via download from the customer center. In addition, support services are provided by e-mail, telephone and remote access.
Interested? Register now in the customer center and request a quote.

Our software is constantly being developed to support, simplify and speed up your everyday work.

TEMPLO- User with Update- and Support contract always work with the latest software and have access to all following versions of TEMPLO.

TEMPLO- User without Update- and Support contract have following possibilities:

  • With purchasing software you receive all following software updates in the year of purchase and the following year until December, 31st 20xx.
  • With purchasing a single update you receive all following software updates within the year of purchase until December, 31st 20xx.

When it comes to urgent questions about your TEMPLO software, you can always rely on quick support from our experts. If the information in your manual no longer helps you, we offer you the possibility of contacting our technical support personally.

TEMPLO- User with update- and support contract benefit unlimited from our support service.

TEMPLO- User without update- and support contract have following possibilities:

  • With purchasing software we ensure free support in the year of purchase and the following year until December, 31st 20xx.
    Beyond this date, free support can`t be offered any more.
  • With purchasing an update you get free support within the year of purchase until December, 31st 20xx.
    Beyond this date, free support can`t be offered any more.

Popular Subjects

Where can I find my licence number?

You will find your licence number on the back of your dongle (USB key). The engraved number starts with CTP followed by 4 numbers (CTPxxxx).

The licence number can also be found in TEMPLO under: Information > Support > Licence number

Further training

New features in TEMPLO V21

As an update & support contract partner, you will always receive the latest features. Find out what’s new and improved in the latest version.

Training

With these TEMPLO videos, training offers you can quickly work productively.